East Calder Medical Practice


IMPORTANT INFORMATION
 

MINOR AILMENTS

PLEASE HELP US TO HELP YOU by attending the pharmacist for minor illnesses and ailments.  For general health advice please use the NHS 24 service by telephoning 111, where a trained nurse advisor will be able to provide appropriate advice.  Visit www.nhsinform.co.uk for lots of useful help and advice.

Duty doctor and the out of hours service are available to deal with urgent medical problems but will not deal with routine medical issues of prescription requests.


PRACTICE CLOSURES
If you have an urgent medical problem when the surgery is closed you should contact NHS 24 on 111.

 
APPOINTMENTS
In line with most other West Lothian practices, and at the request of the West Lothian Health & Social Care Partnership management team, staff will ask for additional information when booking appointments.

TEXT REMINDERS
We are now sending appointment reminders by text message.  Please ensure your mobile number is up to date.  Please let reception staff know if you do not wish to receive reminders from the practice.

CHANGES TO APPOINTMENT BOOKING PROCESS
We have reduced the timescale for booking ahead to see a doctor.  Nurse appointments remain unchanged.
We were consistently losing around 30 appointments per week because patients booked then failed to keep the appointment.  An audit of these lost appointments revealed that more than ¾ of them had been booked more than 2 weeks in advance.  By reducing the number of wasted slots we are able to offer more routine appointments.
If a doctor asks you to return in 3-4 weeks you should contact us 2 weeks before you want to be seen.
Any patient who feels they have an urgent problem that cannot wait until the next routine appointment will be assessed by one of our highly trained and qualified Nurse Practitioners.

 

 

 

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