East Calder Medical Practice


IMPORTANT INFORMATION

SEASONAL ADULT FLU CLINICS


If you are registered with a doctor at East Calder Medical Practice and you will be 65 or over before 31st March 2020, or if you suffer from Asthma, Diabetes, Stroke, Heart Trouble, Kidney or Liver disease, or if you are immuno-suppressed or pregnant, you are encouraged to attend one of our flu vaccination clinics.
 
Children:  All children eligible for the flu vaccination will receive a letter inviting them to have the flu vaccine given by nasal spray at a separate clinic / appointment. We do not expect to have stocks of child flu vaccinations until the end of October.
 
ADULT flu clinics are scheduled for
 
Wednesday 9th October 2019 between 2pm and 5.30pm
Monday 21st October between 1pm and 5pm
Tuesday 29th October between 1pm and 5pm

 
No appointment necessary, just come along between the times above.
 

 

APPOINTMENT BOOKING

We are currently experiencing a high volume of demand for appointments. Due to the holiday period we have fewer doctors available than normal and although we are trying hard to bring in extra help, there is a Lothian wide shoratage of available locum doctors.  The combination of these factors means that during the week of 14th October there will be no appointments available 2 weeks in advance.  We will however be aiming to offer a larger number of on the day and next day appointments over this period. 

PLEASE HELP US TO HELP YOU by attending the pharmacist for minor illnesses and ailments.  For general health advice please use the NHS 24 service by telephoning 111, where a trained nurse advisor will be able to provide appropriate advice.  Visit www.nhsinform.co.uk for lots of useful help and advice.

Duty doctor and the out of hours service are available to deal with urgent medical problems but will not deal with routine medical issues of prescription requests.


PRACTICE CLOSURES
We will be closed on the following dates: -

Wednesday 9th October - closed from 1pm
Wednesday 13th November - closed from 1pm

If you have an urgent medical problem when the surgery is closed you should contact NHS 24 on 111.

 
APPOINTMENTS
In line with most other West Lothian practices, and at the request of the West Lothian Health & Social Care Partnership management team, staff will ask for additional information when booking appointments.

TEXT REMINDERS
We are now sending appointment reminders by text message.  Please ensure your mobile number is up to date.  Please let reception staff know if you do not wish to receive reminders from the practice.

CHANGES TO APPOINTMENT BOOKING PROCESS
We have reduced the timescale for booking ahead to see a doctor.  Nurse appointments remain unchanged.
We were consistently losing around 30 appointments per week because patients booked then failed to keep the appointment.  An audit of these lost appointments revealed that more than ¾ of them had been booked more than 2 weeks in advance.  By reducing the number of wasted slots we are able to offer more routine appointments.
If a doctor asks you to return in 3-4 weeks you should contact us 2 weeks before you want to be seen.
Any patient who feels they have an urgent problem that cannot wait until the next routine appointment will be assessed by one of our highly trained and qualified Nurse Practitioners.

 

 

 

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