Changes due to COVID-19
- You should only attend the surgery if you have a pre-booked appointment. If you have any queries please contact reception in first instance.
- We have removed the option of ordering prescriptions in the surgery, please order via the pharmacy or on this webiste, if doing so you must nominate a pharmacy for it to be sent to. No prescriptions can be collect within the surgery.
- All sick lines will be posted out.
- All GP face to face appointments have been suspended, you must book a telephone consult with a GP if you require medical attention.
- Nurses appointments are still being porvided if deemed clinically appropriate such as blood tests for pre-chemo treatment, INR monitoring, and immunosuppressed patients.
- Letters from hospitals, registration forms etc. should be posted through the letterbox located to the right hand side of the main entrance. This is being checked regularly by staff.
- Samples can still be taken at reception or posted through the letterbox, please ensure your name/address/DOB are on it.
Minor ailments service via the pharmacy is now avaliable for all, providing free treatment and advice for complaints. Please see the Self Help for Minor Ailments section for more information.
In line with other West Lothian practices, and at the request of the West Lothian Health & Social Care Partnership management team, staff will now you for additional information when booking appointments. This is to ensure you are receiving the most appropriate service.
We are now sending appointment reminders by text message. Please ensure your mobile number is up to date. Please let reception staff know if you do not wish to receive reminders from the practice.
Changes to Booking Appointments
We have reduced the timescale for booking ahead to see a doctor. Nurse appointments remain unchanged.
We were consistently losing around 30 appointments per week because patients booked then failed to keep the appointment. An audit of these lost appointments revealed that more than ¾ of them had been booked more than 2 weeks in advance. By reducing the number of wasted slots we are able to offer more routine appointments.
If a doctor asks you to return in 3-4 weeks you should contact us 2 weeks before you want to be seen.